It's not just about service. It's about how it's delivered.
We give you time. We don’t assume what you want, so first of all we listen. This allows us to think about the details of your personal situation, and address your needs, not just the issue at hand. You’ll also get lawyer contact from day one.
Clear price guarantee
Our fees are always transparent. We are clear about the cost of any of our services. You’ll receive cost estimates in advance, and there will be no unpleasant surprises when you get your bill.
We'll give you an estimate of fees in advance and we won't begin any work until you are happy with our estimated costs, and we'll ensure that we're clear on our charges.
We will be clear on how much VAT is to be added and we'll be clear on any fees that any third parties may need to charge for your matter.
Direct lawyer contact from day one
People often complain that law firms make it difficult to speak directly with the solicitor running their case. At Metcalfes, we do our best to ensure you have as much direct contact with your solicitor as you need.
There may be times when your solicitor is busy. If they are at Court or in a meeting, you will be able to talk to a member of your solicitor's team who is also familiar with your case.
Fobbing you off with a telephone message is not how we treat our clients.
If you want to speak with the actual solicitor running your case, just pick up the phone. It's as simple as that.
Our Portishead office is open on Saturdays between 10am – 2pm.
Being open on Saturday is part of our commitment to putting our clients first.
We’re happy for you to make an appointment on a Saturday or simply call us from the convenience of your home.