Beauty claims

Going to a hairdresser or beauty therapist should be an experience leaving you looking and feeling your best.  However, beauty claims are on the rise, as people suffer burns, scars, damage to their hair, allergies or skin conditions.


We have wide ranging experience in beauty claims, including laser treatment for hair removal, allergic reactions to hair dye and cosmetic disfigurement from ear piercing. We can pursue your claim on a ‘No win, No fee’ basis and understand that beauty related injuries are a very personal and sometimes distressing experience. We aim to help you claim the personal injury compensation which is your right, in the hope that safety and training within the industry will improve.

Laser treatment and IPL claims

Intense pulsed light, or ‘IPL’, is used by beauty salons for various skin treatments, including hair removal. Common claims we deal with include where IPL machines or lasers have either been put at too high a setting, used for too long a time, or both, leaving burns and/or scars.

There is often a lack of training or experience, or lack of consultation about whether treatment should go ahead, as certain skin conditions, health problems or medicines can affect whether it is safe.

Hairdressing claims

We deal with cases where hair dyes, colours or tints have caused allergic reactions. The chemical PPD (paraphenylenediamine) is in permanent hair dye; medical evidence suggests that you can become sensitive to PPD at any time.

Your hairdresser needs to ensure (particularly if you are dyeing your hair a dark colour and/or doing so for the first time) they place a small amount of dye on the skin by way of a ‘patch test’ and leave this for 48 hours, to see whether there is evidence of an allergy. PPD doesn’t usually cause hair damage, but it can cause problems if it reacts with the skin (contact dermatitis which causes rashes, lumps, etc).

Other cases have included a severe reaction when a dark colour and permanent wave (perm) have been done together, where, in serious cases, airways can begin to close.

We offer specialist advice, assessing whether you have a claim, before seeking medical assistance from either a trichologist (hair and scalp expert) or dermatologist (skin expert).  They can advise upon damage caused and provide practical advice regarding any future hair treatments/safer alternatives, to avoid the likelihood of any further problems.

Black henna tattoos

As black henna also often contains PPD, a patch test should be performed by the person providing this, given the risk of allergic reaction.

Ear piercing claims

Ear piercers should be fully trained.  The most common tool for standard piercing is a ‘Caflon’ gun, which is only suitable for use on certain areas of the ear. We have encountered cases where parts of the ear not suitable for piercing with a gun have been treated regardless, leading to infection and permanent disfigurement of the ear.

Team members

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